Frequently Asked Questions

ChurnSafe is an AI-native churn prevention platform for early-stage SaaS founders. It detects at-risk users through behavioral signals and sends personalized intervention emails in your voice — without requiring a customer success team.

You add a single script tag to your application (under 5KB gzipped). It provides three functions: identify() to associate users, track() to record custom events, and page() to track page views. Events are batched and sent automatically.

ChurnSafe evaluates five behavioral signals hourly: login frequency decay, feature breadth contraction, support ticket velocity, billing signal deterioration, and engagement trend reversal. These are combined into a 0-100 risk score for each tracked user.

When a user's risk score crosses your configured threshold (default: 70), the AI intervention engine generates a personalized email using your voice profile. You get a 24-hour preview window before the email sends at the optimal time.

No. ChurnSafe is specifically designed for founders with $1k-$50k MRR who can't afford a dedicated CS team. The platform handles detection, intervention, and attribution automatically.

Plans start at $29/mo for Starter (500 tracked users), $79/mo for Growth (2,000 tracked users), and $199/mo for Scale (10,000 tracked users). All plans include a 14-day free trial with no credit card required.

Yes. ChurnSafe trains on your voice profile so emails sound like you, not a bot. You can customize intervention sequences, set cooling periods between emails, and preview every message before it sends.

ChurnSafe uses a 21-day attribution window. After an intervention is sent, we monitor whether the user re-engages. Saves are classified as "confirmed" (clear behavioral reversal) or "likely" (continued activity without cancellation).

Yes. ChurnSafe enforces tenant isolation at the database level, encrypts data in transit and at rest, scrubs PII from error monitoring, and follows OWASP Top 10 security practices. See our DPA for full details.